Request data deletion.

Tell us what to find

1. Give the name of the business using ProBizMate that your request relates to.
2. Include the account email, customer phone number or review details needed to find your records. A rough date can help.
3. Tell us whether you want to delete particular information, close account access, or both.

Do not send passwords, access tokens or copies of identity documents with your first message. We will request only proportionate information if we need to confirm your identity or authority. You can also write to BG NAPPIES LIMITED, Ardcullen, Omeath, Co. Louth, A91 Y7WK, Ireland.

What happens next?

A person reviews the request. We locate the relevant records, confirm who controls them and explain the action taken. Where ProBizMate processes customer records for a trade business, we help route the request to that business and act on its lawful instructions. We handle our own account and support records directly.

We respond without undue delay, normally within one month. If a permitted extension is necessary because a request is complex or numerous, we explain the reason within the first month. We tell you if a specific record must be retained, the reason and the applicable retention criteria. The right to erasure can be limited, for example by a legal obligation or the establishment, exercise or defence of legal claims.

What can a request cover?

It can cover your account and linked identity, customer details, reviews, post content, support records and any WhatsApp data ProBizMate has received. Depending on the record, removal may also need to be carried out in the connected diary, website, email provider or messaging platform. We explain which records we can remove and which are controlled separately, and address notification of recipients where required.

The app currently has no self-service erasure button or automated deletion callback. This page provides the manual deletion instructions for the ProBizMate app, including for Meta platform data if a connection is enabled. Requesting deletion does not require you to install an app or pay a fee.

Disconnecting WhatsApp or signing out

ProBizMate's direct WhatsApp connection is not active in the current pilot. If connected in future, disconnecting the business integration or sending a stop message will not erase information already held by ProBizMate. Use the contact process above to request its deletion. Removing a chat from a phone app does not remove separate business records or recipient copies.

Signing out deletes the current ProBizMate session. Session expiry, removing an integration, or a private review link expiring does not delete the account or its content. Records in backups or separate providers may follow a different lifecycle; we do not promise immediate removal from every backup or third-party copy.

Privacy questions or concerns

Read our privacy notice for the data we handle and your other rights. You can raise a concern with Ireland's Data Protection Commission or your relevant supervisory authority without contacting us first.